Responsible Gaming

Gamble for entertainment

Gambling involves risk and outcomes are uncertain. No strategy, system or pattern can guarantee a win. Previous results do not determine future results, and a losing run does not mean that a win is due. Treat every bet as an entertainment expense and only use money that you can comfortably afford to lose.

Before you start, decide how much time and money you are prepared to spend. A clear plan can make it easier to keep gambling within your personal boundaries. Once your limit has been reached, stop for the day or take a break. Do not increase your budget because you feel confident, frustrated or determined to recover losses.

Practical habits for safer gambling

• Set a spending limit before you play and keep to it.
• Set a time limit, use breaks and avoid extended sessions.
• Keep gambling separate from essential household spending, rent, bills and savings.
• Never borrow money, use credit for gambling or sell possessions to continue playing.
• Do not chase losses by placing larger or more frequent bets.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to solve a personal problem.
• Keep your gambling private and transparent where appropriate, particularly if it affects shared household finances.
• Remember that taking a break or choosing not to gamble is always an available option.

Gambling is for adults only. You must meet all applicable age and legal requirements before using gambling services. Do not allow children or other unauthorised people to access your account, and keep your login details secure.

Recognise when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or experience. It may develop gradually, and you do not need to experience serious financial harm before asking for help. Early support can make it easier to regain control and protect your wellbeing.

Warning signs can include

• Spending more time or money gambling than you intended.
• Trying to cut back or stop but finding it difficult to do so.
• Chasing losses or believing that one more bet will fix the situation.
• Thinking about gambling frequently or feeling restless when you cannot gamble.
• Hiding gambling activity, losses or account information from family and friends.
• Borrowing money, missing bills or using essential funds to gamble.
• Feeling anxious, guilty, irritable or low after gambling.
• Neglecting work, study, relationships, sleep or other responsibilities.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Arguing with people close to you about gambling or its financial effects.

These signs are not a diagnosis, but they can be a reason to pause and review your gambling. Consider taking a break, using available account controls and speaking with a qualified support service. If gambling has caused financial difficulty, contact a suitably qualified financial counsellor rather than trying to solve the problem through further gambling.

If you or someone else is in immediate danger, contact emergency services or seek urgent help. Gambling-related stress can affect mental health, and it is important to take thoughts of self-harm or suicide seriously.

Tools to help you stay in control

Spybet Casino may make responsible gambling features available through your account or support channels. The tools offered, and the way they operate, can depend on the service and applicable requirements. Read the information provided with each tool and choose controls that match your circumstances.

Consider using controls such as

• Deposit or spending limits that restrict the amount added to an account over a selected period.
• Loss limits that help restrict the amount you can lose within a selected period.
• Wagering or betting limits that help manage the amount used for play.
• Session reminders, reality checks or time alerts that prompt you to review how long you have been playing.
• Time-out periods that temporarily prevent access to gambling services.
• Account activity and transaction history, which can help you review your time and spending.
• Self-exclusion, which can restrict access for a longer period when a complete break is needed.

Set limits before gambling wherever possible. A limit should reflect your income, financial responsibilities and personal comfort, not the amount you hope to win. Do not treat a limit as a target or feel obliged to use the full amount. If a control is no longer suitable, pause and reconsider your gambling rather than simply increasing it.

Self-exclusion is intended for people who want to stop gambling for a set period or longer. During self-exclusion, access to relevant gambling services may be restricted in accordance with the applicable process. Review the terms of any exclusion carefully, including when it starts, how long it applies and what happens to account access. A self-exclusion request should be treated seriously and should not be used as a temporary reaction to a single result.

If you share a device, payment method or household with another person, use appropriate security settings and do not share your account credentials. Account controls are personal and may not prevent another person from using a separate account. Parents and carers should take additional steps to keep gambling services away from children.

Getting help and support

You do not have to manage gambling concerns alone. Talking to someone you trust can be a useful first step. You can also seek confidential advice from a qualified gambling counsellor, a state or territory gambling support service, or an Australian financial counselling service. Support is available for people who gamble and for family members, partners, friends and others affected by someone else’s gambling.

Australian support services can help you understand gambling behaviour, make a plan, manage urges, address financial concerns and consider treatment options. A counsellor can also help you communicate with people close to you and identify practical steps for reducing harm. You can ask for help even if you are not sure whether your gambling is a problem.

Steps you can take today

1. Stop gambling for the moment and move away from the gambling app or website.
2. Review recent gambling activity, including deposits, bets, withdrawals and time spent playing.
3. Set a limit, request a time-out or ask about self-exclusion if you need distance from gambling.
4. Tell a trusted person what is happening and ask them to support your plan.
5. Protect essential money by separating it from gambling funds and prioritising bills and daily needs.
6. Contact a professional support service for confidential advice, even if you only have concerns.
7. If you feel unsafe or are experiencing a mental health emergency, seek urgent assistance through appropriate Australian emergency or crisis services.

Spybet Casino may provide information about account controls and responsible gambling options, but gambling operators cannot replace independent counselling, medical care or financial advice. If you contact support about gambling concerns, provide only the information needed to assist with your request and follow any applicable account or self-exclusion process.

Responsible gambling is an ongoing choice. Review your limits regularly, notice changes in your mood or behaviour and take a break whenever gambling stops feeling enjoyable. If you are unsure whether gambling is right for you, choosing not to gamble is the safest decision.